Refund policy

âś… Quick Summary

The automated policy you posted is:

  • Legally sound âś…

  • Customer-friendly âś…

  • But not tailored to your type of products (uniforms, merch)

  • Includes irrelevant elements (e.g., perishable goods, EU regulations)

✨ Recommended Approach

Keep the automated version as your base, but customize it slightly to reflect your actual offerings. You don’t need to rewrite the whole thing. Here's how you can clean it up and make it feel more professional and relevant to your website.

🔄 Suggested Edited Version of Your Return Policy (Tailored for Your Web Store)

Return & Exchange Policy

We offer a 30-day return window for uniforms and branded merchandise purchased through our online store.

Return Eligibility

To be eligible for a return:

  • Items must be returned within 30 days of delivery

  • Must be unworn, unwashed, with tags still attached

  • Must be returned in original packaging

  • A receipt or proof of purchase is required

Note: We do not accept returns on personalized or custom-embroidered items, clearance/sale items, or gift cards.

How to Start a Return

Email us at info@goodshepherdri.com with your order number and reason for return. Approved returns must be sent to:

đź“Ť 765 Westminster Street, Suite 304, Providence, RI 02903

We’ll send you a return shipping label and instructions. Items sent back without authorization will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately so we can evaluate the issue and arrange a replacement or refund at no cost to you.

Exchanges

The fastest way to get what you need is to return the original item and place a new order once your return is approved.

Refunds

We’ll notify you once your return is received and inspected. If approved, you’ll be refunded to your original payment method within 10 business days. If it's been longer than 15 business days after approval, please contact us at info@goodshepherdri.com.

🧹 What to Remove

These lines from the automated version are not needed and may confuse shoppers:

  • “Perishable goods (such as food, flowers, or plants)” ❌

  • “Hazardous materials, flammable liquids, or gases” ❌

  • “European Union 14 day cooling off period” ❌ — irrelevant unless you’re shipping internationally, especially to the EU

âś… Add This to Your Website Footer

Create a "Return Policy" link in your website footer or under your shop page and paste in the revised version above.

Would you like me to format this policy as HTML or in a document format for direct website insertion or upload?